Terms & Conditions

 

Terms & Conditions

I. Application, Scope

1.     These General Terms and Conditions (hereinafter referred to as "GTC") apply to all deliveries and services provided by X-Technology Swiss R&D AG, Flurstrasse 55, 8048 Zurich, Switzerland.

2.    Deviating or supplementary general terms and conditions of the customer do not apply unless expressly agreed upon in writing.

3.    We deliver to the following countries:

o   Europe: Germany, Belgium, Greece, France, Ireland, Italy, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Slovakia, Slovenia, Spain, the Czech Republic, Romania.

o   Others: South Africa, Israel, Canada, the United States, UAE, Saudi Arabia, Qatar, Mexico, Japan, Taiwan, and the United Kingdom.

4.    Shipping to other countries is currently unavailable.


II. Conclusion of Contract, Contract Language

1.     The presentation of products in our shop does not constitute a legally binding offer but a non-binding online catalog.

2.    By placing an order (clicking "Order Payable"), you submit a binding purchase offer.

3.    Receipt of the order is confirmed via email, along with our GTC and revocation instructions. This does not constitute acceptance of the order.

4.    The contract is concluded when we confirm the order via email or deliver the goods.

5.    If you pay via PayPal, the contract is concluded upon order submission.

6.    The contract language is English.


III. Prices, Payment Methods

1.     All prices are listed in EUR, CHF, GBP, or USD and include VAT.

2.    Import duties may apply for non-EU countries.

3.    Accepted payment methods:

o   Credit Cards: Visa, MasterCard (SSL encrypted).

o   Bank Transfer (for Swiss domestic orders).


IV. Order Cancellation Policy

1. Our Right to Cancel Orders

We reserve the right to cancel any order at our discretion, including but not limited to the following situations:

  • Stock unavailability: The product is out of stock or discontinued.
  • Pricing errors: Incorrect prices or product descriptions due to system errors.
  • Fraud prevention: Orders flagged as fraudulent or failing security checks.
  • Legal restrictions: Customs or trade laws prohibit shipment.
  • Payment issues: Payment authorization fails or is flagged as suspicious.
  • Operational disruptions: Unforeseen circumstances, such as force majeure, supply chain delays, or logistics failures.
  • Misuse of discounts, coupons, or promotions: If an order was placed using a leaked, unauthorized, or improperly applied discount code, or any manipulative pricing method resulting in an unfair transaction, we reserve the right to cancel the order without liability.

If we cancel your order, we will notify you immediately via email. Any payments made will be refunded in full within 5-10 business days, unless fraud or policy violations apply.

2. Customer-Initiated Cancellations

  • Orders may be canceled before shipment by contacting customer service.
  • Once an order enters fulfillment, cancellation is no longer possible.
  • If an order has already shipped, our return and refund policy applies.

3. Refund Processing

  • Refunds for canceled orders are processed within 5-10 business days.
  • If an order is canceled before shipment, a full refund will be issued.
  • If canceled after shipment, the return policy applies.
  • Orders canceled due to fraud, misuse of discount codes, or unauthorized payment methods may not be refunded.

V. Return Costs & Policy

1.     Returns must be made within 14 days of receipt.

2.    Customers must use the pre-printed return slip for all returns.

3.    Return shipping costs are deducted from refunds.

4.    Exceptions: Returns will not be accepted if:

o   The return period (14 days) has expired.

o   The item has visible signs of wear, stains, or odors.

o   The original packaging is damaged or missing.

o   The item is returned without tags or labels.

For returns with signs of wear, 20% of the item’s price may be deducted from the refund.


VI. Delivery Costs & Times

1.     Delivery costs are displayed at checkout.

2.    Estimated shipping times are shown during the ordering process.


VII. Storage of Contract Data

Your personal and contract data (name, address, order details, etc.) are stored for 3 months after the contract's conclusion.
For access to this data, contact:
📍 X-Technology Swiss R&D AG, Flurstrasse 55, 8048 Zurich, Switzerland


VIII. Retention of Title

  • Ownership of goods remains with X-Technology Swiss R&D AG until full payment is received.

IX. Warranty & Liability

1.     You are entitled to statutory warranty claims.

2.    We exclude liability except for:

o   Fraudulent misrepresentation.

o   Breach of essential obligations (cardinal duties).

o   Gross negligence, intent, or injury to life/body/health.

o   Product liability claims under applicable law.

3.    Warranty covers:

o   Manufacturing defects (stitching, zippers, material flaws).

o   Performance faults (e.g., sole separation in running shoes).

4.    Warranty does not cover:

o   Normal wear and tear.

o   Improper care (failure to follow washing instructions).

o   Accidental damage or modifications.


X. Dispute Resolution (EU & Swiss Consumers)

  • EU Customers: The European Commission provides a platform for online dispute resolution (www.ec.europa.eu/consumers/odr).
  • Swiss Customers: Legal disputes are handled under Swiss Obligationenrecht (OR) and UWG (Unfair Competition Act).

XI. Place of Jurisdiction & Applicable Law

1.     For EU customers, disputes are governed by German law (BGB, UWG), excluding the CISG.

2.    For Swiss customers, Swiss law (Obligationenrecht OR, UWG) applies.

3.    For international customers, local consumer protection laws may provide additional rights.


Status: February 2025
 X-Technology Swiss R&D AG, Flurstrasse 55, 8048 Zurich, Switzerland