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Terms & Conditions
Terms and conditions for Europe
For any information required, please fill in the online form at http://www.x-bionic.com/contact or send an email to email@example.com. Your enquiry will be forwarded directly to our Customer Service Department and answered without delay.
2. Purchase agreement
For orders made at www.x-bionic.com and www.x-socks.com the purchaser`s contract partner is:
Trerè Innovation srl, Via Modena 18, 46041 Asola MN Italy.
The presentation of products in our online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the "Send Order" button, you make a binding order for the products in the shopping basket. The confirmation of receipt of your order along with the acceptance of your order occurs immediately after the order is made by the display of an order confirmation and by an additional copy by means of automated email. The purchase agreement is made when this confirmation is shown. We reserve the right in exceptional cases (for example, in the event of unavailability of the goods) to rescind the order. In such cases, we will notify you immediately and, where appropriate, may propose alternatives.
3. Customer Service
Should you receive a faulty or damaged product in spite of all the checks carried out by us, we would ask you to fill in our online form. Please note that you can also conveniently send a complaint online under the heading "Contact/Complaints". Please give a brief description of the fault and mark it with a piece of adhesive tape or something of a similar nature when sending it back.
The statutory warranty period of 24 months applies to new products in all countries of the European Union. Please also use the online form if you wish to make a warranty claim.
5. Accompanying document
Pursuant to §1 (1) of the Ministerial Decree of 21.12.1992, mail order is exempt from issuing fiscal documents (tax receipt, invoice and similar documents). You will receive an accompanying document from us containing all information relating to the order (order number, anagraphic data of the buyer, list of the ordered items together with quantity and value, total amount of the order, information on shipment and payment, etc.). Please keep the accompanying documents! They are important as proof of purchase in the event of a claim.
6. Place of jurisdiction
Italian law shall apply with regard to all disputes, the competent court of law is in Mantova, Italy.
The entire contents of the websites www.x-bionic.com and www.x-socks.com are owned completely by X-Technology Swiss R&D AG and thus protected by copyright. No part of these contents may be reproduced in any manner without the explicit written permission of Trerè srl or X-Technology Swiss R&D AG, or processed, duplicated or circulated by means of electronic systems. All rights reserved. Warning: Theft of contents protected by copyright is subject to criminal prosecution!
You will conclude the purchase agreement in English
Delivery and delivery times, transport costs and returns policy
1. Domestic orders (Italy)
We deliver by courier directly to your home. Deliveries to PO boxes and/or post restante deliveries are not possible. The fixed fee for handling, packaging and domestic delivery (Italy) is EUR 7.00. Incoming orders are usually processed and shipped by us within 24 hours. Our shipping partner generally delivers the ordered goods in the national territory in 24-48 hours. Experience shows that deliveries to remote areas or islands take 1-2 days longer. To provide you with your order as quickly as possible and without incident, our shipping partner requires a telephone number where you can be reached during the day (see required field in the shopping basket). Furthermore, it is helpful if you provide a shipping address where you or a trusted person is generally available. Orders will only be delivered if previous orders have been paid. The product(s) remain(s) the property of Trerè srl until full payment has been made.
2. Orders from EU Member States and Switzerland
We currently deliver to the following countries. Please refer to the table below for the corresponding shipping costs:
Country - Shipping costs in EUR
- Switzerland 15.00 CHF
- Belgium 12.00 EUR
- Germany 7.00 EUR (Free shipping for orders over EUR 250)
- France 12.00 EUR
- Greece 15.00 EUR
- Ireland 15.00 EUR
- United Kingdom 13.00 EUR (without dependencies)
- Italy 7.00 EUR (Free shipping for orders over EUR 150)
- Luxembourg 12.00 EUR
- Malta 25.00 EUR
- Netherlands 12.00 EUR
- Austria 7.00 EUR (Free shipping for orders over EUR 250)
- Portugal 12.00 EUR
- Spain 12.00 EUR
Note: Any applicable customs fees or other fees for deliveries to non-EU countries are specifically at the expense of the customer. Deliveries are made to non-EU countries by prior arrangement only (except for Switzerland). Please contact us in such cases at firstname.lastname@example.org . Note: Our online store is currently available in English. We expressly point out that we are not liable for any misunderstandings that might arise due to a lack of language skills.
We deliver by express courier directly to your home. Deliveries to PO boxes and/or post restante deliveries are not possible. Shipping to Austria and Germany is free of charge for orders over EUR 250. Shipping to Italy is free of charge for orders over EUR 150.
Incoming orders are usually processed and shipped by us within 48 hours. Our shipping partner pledges delivery within the European Union in 2 to 5 days. Experience shows that deliveries to remote areas or islands take 1-2 days longer. Delivery to Switzerland takes about 10 days.
To provide you with the orders as quickly as possible and without incident, our shipping partner requires a telephone number where you can be reached during the day (see required field in the shopping basket). Furthermore, it is helpful if you provide a shipping address where you or a trusted person is generally available. Orders will only be delivered if previous orders have been paid. The product(s) remain(s) the property of Trerè srl until full payment has been made.
3. Delays in delivery and non-availability of the goods
This online shop is directly connected to our logistics software. Therefore, we are able to show you the current availability of the individual items immediately. In exceptional cases, however, delays in delivery may occur or the desired goods may not be available. In such cases, we shall inform you accordingly without delay. We reserve the right to effect partial deliveries.
4. Rights of revocation and returns
You are entitled to rescind the contract within 14 days without specifying the reasons. In order to report your rescission of the contract, you are requested to fill in the online form on our website http://www.x-bionic.com/contact. We would be grateful to receive a brief indication of the reasons for your withdrawal from the contract to enable us to improve our service. The right to terminate the contract commences from the date when the goods are delivered. Rescission is only possible after the correct online form has been sent. Rescission of the contract of purchase shall not be possible if the goods have been damaged in any manner by the consumer (e.g. soiled goods, etc.). Please do not remove the labels from the goods until you are certain that you wish to keep the goods. Your right to receive additional promotional products shall be rendered void when you rescind the contract, and these goods must be returned. We reserve the right to only accept your rescission of the contract if the goods have been returned in their original condition (including sales and shipping packaging).
5. Damage in transit
You are requested to check the contents of the consignment immediately upon receipt in order to determine that the shipment is complete and undamaged. Should the package be damaged, please file a complaint with the postman immediately. Please also always contact us using the online form.
Payment / minimum order value / prices
For domestic orders (Italy), the minimum order value is 19 EUR. We offer the following payment options:
- Credit card (Visa, Mastercard, Cartas): The invoiced amount is debited at the moment the package is transferred to the shipping company.
All prices shall apply, as a matter of principle, at the time when the order is placed. Unless otherwise mentioned, the prices refer to the articles illustrated in each case in accordance with the description. However, they do not refer to contents, accessories and/or decoration. Errors and price changes excepted. All prices are final prices and include 20 % VAT currently applicable in Italy. Shipping costs are not included in the prices indicated. Please refer to the appropriate table for shipping costs. We shall, until further notice, proceed according to the "country of origin principle", i.e. we charge the VAT rate of the country of origin (Italy) within the EU.
Data protection / Security
INFORMATION IN ACCORDANCE WITH ART. 13 OF THE DATA PROTECTION LAW (ITALY) (Legislative Decree No.196 of 30 June 2003)
1. Encryption of your data / security
- Your personal data (address, telephone number, e-mail address, etc.).
- The chosen method of payment.
- Credit card and bank account details.
Note: Your credit card details are not stored on our server!
2. Data protection / passing on your data
We shall only collect data from you which is required for the execution of the order and the handling of the contract. You are entitled to request information regarding the status of your data at any time as well as the amendment or deletion of your data, or to object to the processing of your data. Please contact us using the online form under "contact" to do so. It is also possible to inspect and/or amend your data online. We save your order data and send it to you by e-mail together with our acknowledgement of order. You can also look at our General Terms and Conditions here on these pages at any time. Your order data is not accessible via the Internet for security reasons. The disclosure of your personal details is voluntary. Should you wish to refuse to furnish us with your personal details, we shall be unable to render the services you requested. We only require your e-mail address and your credit card details if you intend to make purchases online.
3. Passing on your data to third parties
You may rest assured: We do not pass on and/or sell your details to third parties for marketing purposes. Your details are passed on to our forwarding agent for shipping purposes.
4. Right to inspect your data
You have the right to request the inspection of your data at any time. You are entitled to obtain the following information:
- the origin of your data
- the purpose and nature and manner of the processing
- the applied logic in the case of data processing carried out with electronic devices
- the identification of the data holder and the individual responsible for processing the data
- the identification of the individuals or categories of persons to whom the data can be communicated or who can gain knowledge of the data in their capacity as the person responsible or data processor
Moreover, you are entitled to:
- update, correct or, insofar as there is an interest, to supplement the data.
- cancel, convert into an anonymous format or block the data processed in violation of the law.
- confirmation that those individuals to whom the data was communicated were also made aware of the operations in accordance with the first two points in the paragraph above.
Furthermore, you are entitled to object to the data being processed:
- for legitimate reasons, even if the processing is for the purpose of gathering data.
- if the data is processed for the purpose of sending advertising material and offers to buy or for market research purposes.
5. Deletion of your data
If you are registered with us (bonus card, newsletter) and no longer wish this to be the case, please fill out the online form. We will then delete your data immediately and refrain from further mailings. You can also cancel by sending an email to email@example.com.
6. Information on the holder of the data and on the persons responsible for the processing thereof
Trerè srl is the owner of the personal details submitted by you. Trerè srl is also responsible for processing the data. The members of staff of the sales and marketing departments of Trerè srl, and, if you are in agreement, the members of staff of the sales and marketing departments of DHL, TNT and UPS may gain knowledge of the data furnished by you in their performance of data processing operations.
7. Disclaimer for Google Analytics