Head of Sales Support (m/f/d)

As a pioneer of premium sportswear brands, X-Bionic® is looking for a Head of Sales Support (m/w/d) as soon as possible who is motivated to continuously revolutionize the sportswear industry worldwide together with our ambitious team in Wollerau (Switzerland).

Your Tasks

  • Synchronize tasks between Sales Support team members ensuring that they are prioritised and completed on time
  • Support sales representatives and help them to keep and improve customer relationships
  • Manage and process international orders from distributors, wholesale partners and agents
  • Coordinate order confirmation, shipping logistics, invoicing and handling of returns
  • Ensure excellent customer service
  • Participate in cross-functional team meetings with Product, Marketing and IT to improve sales tools, demand planning, CRM and logistics processes
  • Establish operational objectives and drive continuous improvement of the sales operation processes
  • Organize regular trainings for team members to increase effectiveness

Your Profile

  • Successfully completed studies in business administration or similar education
  • 3-5 years of professional experience in a comparable position
  • First experience in leading teams
  • Profound knowledge of ERP systems as well as strong MS Office skills, especially Excel
  • Highly expressed customer service orientation
  • Ability to quickly familiarize yourself with areas of responsibility and to communicate complex issues in a structured and comprehensible manner
  • Strong analytical skills and an independent, structured approach to work
  • Very good communication and expression skills in German and English, both written and spoken
  • Strong communication skills and ability to work in a team
It's not a job, it's a calling.

Prof. Bodo W. Lambertz