For any information required, please fill in the online form at http://www.x-bionic.com/contact or send an email to firstname.lastname@example.org. Your enquiry will be forwarded directly to our Customer Service Department and answered without delay.
2. Purchase agreement
For orders made at www.x-bionic.com and www.x-socks.com the purchaser's contract partner is:
Trerè Innovation srl, Via Modena 18, 46041 Asola MN Italy.
The presentation of products in our online shop is not a legally binding offer, but a non-binding online catalogue. By clicking on the "Send Order" button, you make a binding order for the products in the shopping basket. The confirmation of receipt of your order along with the acceptance of your order occurs immediately after the order is made by the display of an order confirmation and by an additional copy by means of automated email. The purchase agreement is made when this confirmation is shown. We reserve the right in exceptional cases (for example, in the event of unavailability of the goods) to rescind the order. In such cases, we will notify you immediately and, where appropriate, may propose alternatives.
3. Customer Service
Should you receive a faulty or damaged product in spite of all the checks carried out by us, we would ask you to fill in our online form. Please note that you can also conveniently send a complaint online under the heading "Contact/Complaints". Please give a brief description of the fault and mark it with a piece of adhesive tape or something of a similar nature when sending it back.
The statutory warranty period of 24 months applies to new products in all countries of the European Union. Please also use the online form if you wish to make a warranty claim.
5. Accompanying document
Pursuant to §1 (1) of the Ministerial Decree of 21.12.1992, mail order is exempt from issuing fiscal documents (tax receipt, invoice and similar documents). You will receive an accompanying document from us containing all information relating to the order (order number, anagraphic data of the buyer, list of the ordered items together with quantity and value, total amount of the order, information on shipment and payment, etc.). Please keep the accompanying documents! They are important as proof of purchase in the event of a claim.
6. Place of jurisdiction
Italian law shall apply with regard to all disputes, the competent court of law is in Mantova, Italy.
The entire contents of the websites www.x-bionic.com and www.x-socks.com are owned completely by X-Technology Swiss R&D AG and thus protected by copyright. No part of these contents may be reproduced in any manner without the explicit written permission of Trerè srl or X-Technology Swiss R&D AG, or processed, duplicated or circulated by means of electronic systems. All rights reserved. Warning: Theft of contents protected by copyright is subject to criminal prosecution!
You will conclude the purchase agreement in English.
Delivery and delivery times, transport costs and returns policy
1. Domestic orders (Italy)
We deliver by courier directly to your home. Deliveries to PO boxes and/or post restante deliveries are not possible. The fixed fee for handling, packaging and domestic delivery (Italy) is EUR 7.00. Incoming orders are usually processed and shipped by us within 24 hours. Our shipping partner generally delivers the ordered goods in the national territory in 24-48 hours. Experience shows that deliveries to remote areas or islands take 1-2 days longer. To provide you with your order as quickly as possible and without incident, our shipping partner requires a telephone number where you can be reached during the day (see required field in the shopping basket). Furthermore, it is helpful if you provide a shipping address where you or a trusted person is generally available. Orders will only be delivered if previous orders have been paid. The product(s) remain(s) the property of Trerè srl until full payment has been made.
2. Orders from EU Member States and Switzerland
We currently deliver to the following countries. Please refer to the table below for the corresponding shipping costs:
Country - Shipping costs in EUR
Switzerland 15.00 CHF
Belgium 12.00 EUR
Germany 7.00 EUR (Free shipping for orders over EUR 250)
France 12.00 EUR
Greece 15.00 EUR
Ireland 15.00 EUR
United Kingdom 13.00 EUR (without dependencies)
Italy 7.00 EUR (Free shipping for orders over EUR 150)
Luxembourg 12.00 EUR
Malta 25.00 EUR
Netherlands 12.00 EUR
Austria 7.00 EUR (Free shipping for orders over EUR 250)
Portugal 12.00 EUR
Spain 12.00 EUR
Slovakia: 13.00 EUR
Czech Republic: 19.00 EUR
Slovenia: 13.00 EUR
Poland: 19.00 EUR
Romania: 19.00 EUR
Note: Any applicable customs fees or other fees for deliveries to non-EU countries are specifically at the expense of the customer. Deliveries are made to non-EU countries by prior arrangement only (except for Switzerland). Please contact us in such cases at email@example.com . Note: Our online store is currently available in English. We expressly point out that we are not liable for any misunderstandings that might arise due to a lack of language skills.
We deliver by express courier directly to your home. Deliveries to PO boxes and/or post restante deliveries are not possible. Shipping to Austria and Germany is free of charge for orders over EUR 250. Shipping to Italy is free of charge for orders over EUR 150.
Incoming orders are usually processed and shipped by us within 48 hours. Our shipping partner pledges delivery within the European Union in 2 to 5 days. Experience shows that deliveries to remote areas or islands take 1-2 days longer. Delivery to Switzerland takes about 10 days.
To provide you with the orders as quickly as possible and without incident, our shipping partner requires a telephone number where you can be reached during the day (see required field in the shopping basket). Furthermore, it is helpful if you provide a shipping address where you or a trusted person is generally available. Orders will only be delivered if previous orders have been paid. The product(s) remain(s) the property of Trerè srl until full payment has been made.
3. Delays in delivery and non-availability of the goods
This online shop is directly connected to our logistics software. Therefore, we are able to show you the current availability of the individual items immediately. In exceptional cases, however, delays in delivery may occur or the desired goods may not be available. In such cases, we shall inform you accordingly without delay. We reserve the right to effect partial deliveries.
4. Rights of revocation and returns
You are entitled to rescind the contract within 14 days without specifying the reasons. In order to report your rescission of the contract, you are requested to fill in the online form on our website http://www.x-bionic.com/contact. We would be grateful to receive a brief indication of the reasons for your withdrawal from the contract to enable us to improve our service. The right to terminate the contract commences from the date when the goods are delivered. Rescission is only possible after the correct online form has been sent. Rescission of the contract of purchase shall not be possible if the goods have been damaged in any manner by the consumer (e.g. soiled goods, etc.). Please do not remove the labels from the goods until you are certain that you wish to keep the goods. Your right to receive additional promotional products shall be rendered void when you rescind the contract, and these goods must be returned. We reserve the right to only accept your rescission of the contract if the goods have been returned in their original condition (including sales and shipping packaging).
5. Damage in transit
You are requested to check the contents of the consignment immediately upon receipt in order to determine that the shipment is complete and undamaged. Should the package be damaged, please file a complaint with the postman immediately. Please also always contact us using the online form.
Payment / minimum order value / prices
For domestic orders (Italy), the minimum order value is 19 EUR. We offer the following payment options:
Credit card (Visa, Mastercard, Cartas): The invoiced amount is debited at the moment the package is transferred to the shipping company.
All prices shall apply, as a matter of principle, at the time when the order is placed. Unless otherwise mentioned, the prices refer to the articles illustrated in each case in accordance with the description. However, they do not refer to contents, accessories and/or decoration. Errors and price changes excepted. All prices are final prices and include 20 % VAT currently applicable in Italy. Shipping costs are not included in the prices indicated. Please refer to the appropriate table for shipping costs. We shall, until further notice, proceed according to the "country of origin principle", i.e. we charge the VAT rate of the country of origin (Italy) within the EU.
Template Cancellation Form
(Complete and return this form only if you wish to withdraw this contract)
— To: Trerè Innovation srl, Via Modena 18, 46041 Asola (MN), Italy; firstname.lastname@example.org; Phone:+39 0376 718 738; Fax:+39 0376 718 651
— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]
— Ordered on [*]/received on [*],
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as applicable