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COMMONLY ASKED QUESTIONS
ALL FAQSFAQs
That depends on where you live. At the moment we ship to the following European countries: Austria, Belgium, Czech Republic, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and the United Kingdom.
Please be informed that, unfortunately, we can’t ship to Switzerland at the moment due to technical issues (more information).
Outside Europe we also ship to the United States.
This depends on the shipping option you've chosen and where you order to. We will contact you with an estimated delivery date after you received the final order confirmation via mail.
Please check our terms & conditions for more detailed information.
Yes, you can. Once the package is shipped you will receive an e-mail with the tracking code.
In the case of an order cancellation or reasons such as damage, product faults, misdescription or errors in delivery we kindly asked you to return to us any product, which falls under above-mentioned reasons. Please return the product(s) without undue delay to the address below. In the case of an order cancellation please return the product(s) within 14 days after cancelling the contract.
For all products purchased before February 1st 2019 and/or corresponding to seasons before and including Fall Winter 2018 please proceed to return to:
Trerè Innovation srl
Via Modena 18
46041 Asola (MN)
Italy
For all products purchased on pre-order or regular order after 19th November 2018 and corresponding to NEW Spring Summer 2019 X-Bionic 4.0 products:
Contact us at customercare@x-bionic.com and we'll assist you directly.
Please check our terms & conditions for more detailed information.
Yes, you can cancel your order within 14 days. When those 14 days start counting depends on what you have ordered. Please check our terms & conditions for more detailed information.
ONLINE SHOP
X-BIONIC/X-SOCKS Online Shop Management
Samstagernstrasse 45
8832 Wollerau
Switzerland
