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Research, Development & Design done in Switzerland

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Please use the form below you can send us your inquiry. Our customer service representatives like individual solutions and support to offer. You can reach us by a variety of different ways, so please do not hesitate. For questions about your order, please enter your order number.
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COMMONLY ASKED QUESTIONS

ALL FAQS

FAQs

Do you deliver to my country?

That depends on where you live. At the moment we ship to the following European countries: Austria, Belgium, Czech Republic, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and the United Kingdom.

 

Please be informed that, unfortunately, we can’t ship to Switzerland at the moment due to technical issues (more information).

 

Outside Europe we also ship to the United States.

How long does delivery take?

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Can I track my item?

Yes, you can. Once the package is shipped you will receive an e-mail with the tracking code.

What is your return policy?

In the case of an order cancellation or reasons such as damage, product faults, misdescription or errors in delivery we kindly asked you to return to us any product, which falls under above-mentioned reasons. Please return the product(s) without undue delay to the address below. In the case of an order cancellation please return the product(s) within 14 days after cancelling the contract. 

 

Trerè Innovation srl
Via Modena 18
46041 Asola (MN)
Italy

 

Please check our terms & conditions for more detailed information.

Can I cancel my order?

Yes, you can cancel your order within 14 days. When those 14 days start counting depends on what you have ordered. Please check our terms & conditions for more detailed information.

KUNDENDIENST

Care Info: 

X-BIONIC/X-SOCKS Headquarters
Via Modena, 18
46041 Asola (MN)
Italy
+39 0376 718 788
+39 0376 718 788
Customercare-it@x-bionic.com

VERTEILUNG

Distribution Info: 

X-BIONIC/X-SOCKS Headquarters
Via Modena, 18
46041 Asola (MN)
Italy
+39 0376 718 788
+39 0376 718 788
Customercare-it@x-bionic.com

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